HVAC Customer Service Handbook - | 4th Edition
ISBN:0989754081
ISBN-13: 9780989754088
ISBN-13: 9780989754088
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Details about HVAC Customer Service Handbook -:
This HVAC Customer Service Handbook clearly defines how successfully develop the knowledge and skills for delivering excellent customer service in the mechanical trades. This practical, easy-to-understand book features actual customer scenarios, practical applications, and insightful illustrations. Key behaviors such as being on time, having a positive attitude, listening, conveying empathy, teamwork and handling difficult customers are covered throughout the book. The flowcharts offer a step-by-step approach to fast and efficient problem resolution. This book is easy to read and well-illustrated.
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