Knowledge Management for Help Desk and Customer Care: How to build an effective Knowledge Base - a roadmap to success

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I went to Cornell University for a B.S. and Master's in Electrical and Computer Engineering and to UCSD for a PhD in Computer Science (Distributed Systems, Networking). I've tutored in various subjects for years, including test-based tutoring (such as the SAT or GRE or the algebra II final that some school districts require for graduation) as well as general tutoring - help through the course of a year or semester in Algebra, Calculus, Geometry, etc. I have also worked extensively with student ... Read more